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2024 News 

February 2024

Vacancy – Seasonal Visitor Experience Steward  (Seasonal, Friday – Sunday (4.5 hours daily on Fridays, Saturdays and Sundays from 30th March 2024 until 27th October 2024. Salary £12.20/hour)

Elgin Museum is pleased to offer an exciting opportunity to join our Visitor Services Team!

We are looking for an enthusiastic, motivated individual to provide a first-class service to visitors to Elgin Museum, alongside our core of volunteers for the 2024 season. This is a varied and exciting role, providing the opportunity to engage with customers/visitors about the Museum, and about Moray’s natural and cultural heritage, ensuring a high standard of customer service at all times.

Some of the things you’ll do:

  • Provide first-class customer service, alongside our core of volunteers, by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
  • Act as a responsible keyholder, including during emergency situations.
  • Handle cash accurately and process sales and donations, answer customer enquiries, replenish stock (as required), assist with the counting and recording of monies to agreed standards.
  • Ensure all front of house areas are maintained to the highest standard, and that all areas are clean and clear of rubbish during opening hours.
  • Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.
  • Ensure compliance with Elgin Museum’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
  • Ensure health and welfare of volunteers and visitors by adhering to Elgin Museum’s Health and Safety policy.
  • Adhere to Elgin Museum’s quality standards, including wearing of uniform.
  • Perform other reasonable duties as directed by your Manager.

What we’re looking for:

  • Good achievement in standard grades (or equivalent), including English and Mathematics.
  • Accurate numerical reasoning skills and attention to detail.
  • Knowledge of the Moray area and an in interest in and enthusiasm for heritage.
  • Experience in a retail environment.
  • Ability to provide first-class customer care and service, including dealing with customer queries.
  • Previous work in a range of visitor experience activities, including working with volunteers.

Please see the Elgin Museum Seasonal Steward Job Description (pdf 150KB) for further information on what the role involves and essential/desirable criteria.

PLEASE NOTE APPLICANTS MUST BE AGED 18 OR OVER.

Application notes: 

Application is by letter, which should be sent with a supporting CV to: Elgin Museum Convenor, The Moray Society, Elgin Museum, 1 High Street, Elgin, Moray, IV30 1EQ, marked private and confidential or emailed to: elginmuseumevents@gmail.com Further information is also available from this email address.

Closing date for applications: Friday 1st March 2024 at 5pm

 

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